FAQ
Can I change or cancel my order after placing it?
Can I change or cancel my order after placing it?
If your order hasn’t been processed/shipped yet, we may be able to change or cancel it. Please contact us as soon as possible.
What payment methods do you accept?
What payment methods do you accept?
We accept: Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay
What if my item arrives damaged or incorrect?
What if my item arrives damaged or incorrect?
Please email us within 48 hours of delivery with photos, and we’ll arrange a replacement or solution.
What is your return policy?
What is your return policy?
You can request a return within 30 days of delivery. Items must be unused and in original packaging.
When will I receive my refund?
When will I receive my refund?
After we receive and inspect the return, refunds are processed within 5–10 business days to your original payment method.
Do you ship within the United Kingdom?
Do you ship within the United Kingdom?
Yes, we currently ship within the United Kingdom only.
How long does delivery take?
How long does delivery take?
Orders are typically delivered within 7–10 business days (depending on your location).
How much is shipping?
How much is shipping?
FREE SHIPPING ALL UK ORDER
Will I receive tracking information?
Will I receive tracking information?
Yes. Once your order ships, we’ll email you a tracking link/number.
How can I contact customer support?
How can I contact customer support?
Store Information
Store Name: Albeoli Shop
Operated by: The Bixby Network LLC
Get in Touch
Email: info@albeoli.shop
Phone: +1 313 246 9282
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: 9:00 AM – 2:00 PM